Customer Service Engineer RMA

Customer Service Engineer RMA

Work Location: Fremont, CA

Job type:

Posted: 04/07/2016

Salary:

Job Description

Please see JD..

Job Responsibilities

  • Represent APT in a positive and professional manner.
  • Analyze customer issues and develop necessary actions and ensure optimal levels of customer satisfaction and to provide appropriate support.
  • Manage all customer issues and if required escalate it to required department.
  • Perform FA and to drive FA requests from customers to ensure FA complete in a timely manner.
  • Maintain accurate customer documents and prepare reports for all issues and resolutions.
  • Confer with customers by telephone, e-mail or in person in order to understand and to resolve customers’ problems.
  • Communicate with HQ on technical issues and to explain to customer on FA finding.
  • Ensure the appropriate changes will be made to resolve customers' problems under the premise of effeciency and quality. 
  • Obtain the relevant information to assess validity of complaints and to determine possible causes, and direct the problem to designated departments for further assistance and follow up within a reasoable timeframe. 
  • Tasks assigned by RMA Manager
 

Job Requirements

 
  • College graduated or equivalent
  • Knowledge of Industrial RMA Standard handling procedure
  • Knowledge of PC architecture
  • Good interpersonal communication skill
  • Customer service oriented
  • Time management, specially to meet deadlines.
  • Can-do attitude 
  • Able to work under fast path and respond quickly    
  • Able to lift 30 lbs.