Job Responsibilities

·         Managing and developing program managers

·         Managing and developing project plans. 

·         Managing and developing Planning team.

·         Manage the activities of a cross functional team(s) to ensure completion of the project on time. 

• Ability to interact daily with customers and support departments while maintaining a professional productive relationship.
• Serves as mediator to internal issues and conflicting priorities with members of cross-functional teams focused on the delivery of new or existing products to clients.
• Perform a wide variety of tasks related to the support of customers’ requirements and solving problems while maintaining profitability and cost savings.

·         Maintain good customer relationship to avoid escalations. 

·         Handling escalations to ensure they are quickly diffused.

·         Drive effective meetings with both internal and external teams. 

·         Timely resolution of issues and escalation as soon as it is required to avoid delays in project completion. 

·         Ensure proper closure of customer related A/R issues.

·         Responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met.

·         Understands all aspects required to launch a new program or order.

·         Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA’s), and business development.

Understands ****offerings for vertical integration and directs customer appropriately towards additional or alternative Kamet products or services. 

Job Requirements

BS degree in Business Administration or related field.

Ÿ  5+ years experience in providing customer service support.

Ÿ  Ability to think strategically and to lead.

Ÿ  Strong client-facing and communication skills.

Ÿ Work well in a high-pressure environment.