Logistic Specialist
Work Location: fremont, California
Job type: Full-Time
Posted: 04-21-2016
Salary: Negotiate
Email: job@40hrs.us
Job Description
Manage customer order processing to fulfill purchases
CRA issuing and management
Provide customer invoices and other documentation needed in sales process
Maintain and provide weekly Sales and inventory reports
Provide weekly sales reports to Tech Data, Sales team and oversea HQ
Timely customer communication to monitor order processing flows and collaboratively respond to potential delivery or product availability problems
Maintain good communications with customers; operations team, 3PL and company’s sales teams, and management
Work with 3rd party warehouse and company internal logistics to ensure customer’s requirements are met and orders get shipped accordingly
Work with sales teams on getting & confirming customer’s order forecasts
Assume customer order fulfillment duties for other channels when needed as backup to other employee(s)
Dispute and follow up with customer’s non-compliance charges as needed
Other assignments as requested by management
Job Responsibilities
- Act as post sales first point of contact for customers with any operational queries or problems and ensure that customers receive quality pre and post sales service. Ensure regional sales managers, account managers are kept abreast of all issues.
- Ensure orders, shipments and deliveries are executed based on delivery expectations following the company guidelines and meeting customer requirements.
- Drive customer request for quote (RFQ) processing from request to order fulfillment.
- Standard procedure processing and communication for resolving RMA (Return Merchandise Authorization) for Corsair direct/in-direct accounts.
- Clearly communicate, in written format, to the customer any RMA Deductions or RMA discrepancies which affect the value of the expected credit note or value of the expected RMA replacement order
- Possess customer-centric skills and ability to communicate effectively with people at all levels of the organization.
- Provide metrics and analysis for On Time Delivery Report, Escalation Report and Backlog management.
- Addressed 20+ inquiries per day.
- Processed 30+ Orders per day.
Job Requirements
- 2+ years years’ experience in order fulfillment and inventory control
- Knowledge of EDI and Microsoft Dynamics GP helpful
- Proficient in Microsoft Excel
- Ability to interact with all levels of management internally
- Team player; co-operative; proactive; fast learner
- Ability to multi- task and work independently; to prioritize and perform tasks efficiently even when under pressure or time constraint and follow-through to completion
- Detail-Oriented with good analytical skills
- Excellent interpersonal, oral & written communication, organization and teamwork skills
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