Technical Support Specialist
Work Location: fremont, California
Job type: Full-Time
Posted: 07-25-2022
Salary: Negotiate
Email: job@40hrs.us
Job Description
- Please contact us for more information.
Job Responsibilities
- Provide technical support and products information for end user, dealer and reseller.
- Provide customer service and resolve ongoing issue in a timely manner.
- Troubleshooting and assistant on resolving system problem via the phone system.Provide technical support and answering product information via emails.
- Update and maintain Twinhead's support page. Including upload new drivers and modify FAQ.
- Updates CSD database make sure all RMA and service information are available for our customer.
- Perform testing and evaluations on our unit ensure all systems are 100% operational before going out for evaluation by 3rd party company.
- Perform tests and evaluations on hardware components and accessories; make sure they are fully compatible with our computer system.
- Writing reports for all tested components and system.
- Data entries for all tested items and reorganize all information and data in the network drive.
- Contact customer regarding NTF and damaged system for additional information for our RMA department.
- Issuing call tag for customer whom recently purchased our laptop.
- Research and test newest technology.Communicate and gain support with the manufacturer
- Follow and issue RMA tickets
- Work as needed to fulfill casload requirements which may include 24x7 on-call duties
Job Requirements
- Able to follow instructions to execute tasks/projects assigned by management
- Laptop hardware, software, driver and BIOS knowledge are required
- Experience in repairing laptop including components replacements and BIOS updates
- Able to handle heavy calls in a fast-paced working environment
- Sense of ownership in handling various task/projects assigned
- On-time and accurate with all good work ethics
- Flexibility in getting the job done in terms of working hour and fulfilling commitments.
- Strong verbal and written communication skulls are required
- Experience with embedded wireless networking (LTE network) is a plus
- Periodic domestic travel will be required, less th