Desktop Support Technician
Work Location: Milpitas , California 95035
Job type: Full-Time
Posted: 11-18-2024
Salary: $26 - $31 USD / Hourly
Email: long@40hrs.us
Job Description
1st level support for 100 end users in a mix of office and manufacturing settings. Responsible for installing, testing, monitoring, upgrading, maintaining, and troubleshooting a variety of computer systems. Responsible for account creation and maintenance. Assists staff by investigating issues related to hardware, software, and network connectivity. Occasional network and server related tasks, as needed. Relies on knowledge and experience to complete tasks. Works under general supervision for task prioritization and goal setting but is responsible for managing and keeping track of day-to-day tasks and other projects. Responsible for maintaining inventory of deployed and available systems. Works with users and IT team to prioritize support requests, to quickly resolve the most critical issues.
Job Requirements
- Ability to work both in a team environment and independently as needed, handle multiple tasks, meet deadlines, and stay organized in a fast-paced, rapidly changing work environment.
- Excellent oral and written communication skills, ability to interact with employees of all levels, including managers and directors.
- Available to work after hours, weekends, and holidays as needed.
- Technically proficient in operating and troubleshooting Microsoft Windows OS.
- Virus and malware prevention, removal, and mitigation.
- Understanding of PC hardware maintenance and troubleshooting techniques.
- Ability to perform basic server maintenance, such as replacing failed drives.
- Experience with CAT5e cabling installation.
- Understanding of network technologies including DNS, DHCP, VPN, VLAN, routing, and TCP/IP.
- Minimum of 2 years relevant experience. Bachelor’s degree preferred.
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