FAE FIELD APPLICATION ENGINEER
Work Location: fremont, California
Job type: Full-Time
Posted: 02-11-2015
Salary: Negotiate
Email: job@40hrs.us
Job Description
- Provide on-site engineering service in the coverage areas
- To be at customer site and ensure alpha/beta sample to pass qualification tests
- To ensure all technical related questions are answered during alpha and beta phases
- To identify issues and report to Fremont if sample does not bring-up or can’t pass the tests in P3 ~ P5 (alpha sample to pilot run phases)
- Be the first contact for technical support for existing customers and P6 projects in the covered area
Job Responsibilities
- Provide on-site support for paid service
- Provide on-site support in covered area to important and urgent projects (support priority is assigned by manager)
- Provide on-site technical support in covered area to bring up sample during customer’s alpha and beta tests,
- Clearly identify the technical issues and timely provide to Fremont HQ project team (PM/AM/NPI/Engineers).
- Proactively call customers who are doing alpha and beta tests (P3/P4) and check status or schedule a visit
- Report daily service job
- Receive project list from Fremont HQ and review “support tasks” with manager or project team
- Submit travel request before travel
- Work 5 days at Fremont office every 2~3 months
- Project sync-up with Fremont PM/NPI team
- The FAE will be trained at Fremont for 2~3 months before perform duty in the field
- (update testing equipment and tools – hardware/software/standard products)
Job Requirements
Please see JD