FAE FIELD APPLICATION ENGINEER | 40HRS

FAE FIELD APPLICATION ENGINEER

Work Location: fremont, California

Job type: Full-Time

Posted: 02-11-2015

Salary: Negotiate

Email: job@40hrs.us

Job Description

  • Provide on-site engineering service in the coverage areas
  • To be at customer site and ensure alpha/beta sample to pass qualification tests
  • To ensure all technical related questions are answered during alpha and beta phases
  • To identify issues and report to Fremont if sample does not bring-up or can’t pass the tests in P3 ~ P5 (alpha sample to pilot run phases)
  • Be the first contact for technical support for existing customers and P6 projects in the covered area

Job Responsibilities

  • Provide on-site support for paid service
  • Provide on-site support in covered area to important and urgent projects (support priority is assigned by manager)
  • Provide on-site technical support in covered area to bring up sample during customer’s alpha and beta tests,
  • Clearly identify the technical issues and timely provide to Fremont HQ project team (PM/AM/NPI/Engineers).
  • Proactively call customers who are doing alpha and beta tests (P3/P4) and check status or schedule a visit
  • Report daily service job
  • Receive project list from Fremont HQ and review “support tasks” with manager or project team
  • Submit travel request before travel
  • Work 5 days at Fremont office every 2~3 months
  • Project sync-up with Fremont PM/NPI team
  • The FAE will be trained at Fremont for 2~3 months before perform duty in the field
  •  (update testing equipment and tools – hardware/software/standard products)

Job Requirements

Please see JD

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