Field Service Technician
Work Location: Fremont, California 94538
Workplace type: Onsite
Job type: Full-Time
Posted: 04-14-2025
Salary: $60k - $80k USD / Annually
Email: Van@40hrs.us
Job Responsibilities
· Drive customer satisfaction through service excellence
· On-site and remote troubleshooting and resolving complex technical problems
· Demonstrate the ability to be self-sufficient in the field
· Ensure escalation situations are managed and corrected quickly and professionally
· Provide and contribute information in training materials
· Run tests and simulations at our facility (Fremont, CA, USA) to assist with problem-solving
· Determines requirements and/or root cause of technical issues by working with customers
· Manage time effectively; prioritize and make decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
· Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
· Ability to produce meaningful reports
· Travel to the field to train and or resolve customer issues
· Travel is required (up to 25%)
Job Requirements
- Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
- Will consider an associate degree in electrical technology, electronics, or equivalent military experience
- Work experience in Windows and Linux environments
- On-site customer service experience
- Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, Drivers, and Application Loads can cause system issues
- Full professional proficiency in English (Speak, Read, & Write) & Spanish (Speak)
- Familiarity with Linux is a plus
Jobs You May Be Interested