Service Project Engineer

Service Project Engineer

Work Location: California

Job type: Full-Time

Posted: 04-21-2016

Salary: Negotiate

Email: job@40hrs.us

Job Description

Responsibility and duty covers job function for service project and logistics support.   
Support service manager on 1st article jobs to identify needs for key account and key project service set up, implement include project procedure, process, team training, flow chart, and SLA, project evaluation, adjustment and NPI transfer.  
Generate RMA operation report, including KPI report, KA or key project monthly report, include problem category, failure rate calculation. 
Ability to support service logistics support to ensure backend service operations to success. 

Job Responsibilities

  • Responsible and knowledge of project schedule, control, and KA support as PCM (project control management).  Facilitate conference calls to initiate project discussion with customer, coordinate with internal staff for service project review and follow up include product EOL, LTB control. 
  • SLA (service level agreement) development, review, and update to provide RMA and sales manager service options and solutions to support project and service needs
  • Teamwork with PM, QC to perform product level testing and identify methods / tooling / training to improve key project RMA implementation, as well as ability to handle revision control in process. 
  • Responsible for RMA product analysis, include failure rate study, failure model, failure trend data collection, data analysis for standard product, OEM/ODM product, and project base product support. 
  • Interface with AE, PM, QC to validate product issue, escalate quality concern for early quality concern alert, quality improvement tracking, coordinate mass volume ECON rework, resource needed to move forward service support. 
  • Generate RMA operation report, including KPI report, KA monthly report, problem category, failure rate calculation, and service cost evaluation to provide sales team, 
  • Team training support includes policy, process, procedure training and enhancement.   
  • Accomplishing all tasks assigned to you.

Job Requirements

  • BS or BS degree or above in a business, engineering, or marketing field, professional certification such as PMP is a plus. 
  • Minimum one year hand-on/professional experience in project management, project scheduling, familiar with SLA, EOL, process improvement and procedure enhancement experience. Marketing experience is plus. 
  • Minimum one year of customer relationship, customer service related experience including communication and vendor management skills.  
  • Bilingual with excellent verbal and written communication skills in English.   Excellent Word, Excel, PowerPoint document skill is must. 
  • Fully understand company policies and cross department procedures
  • Ability to teamwork, handle multiple tasks, personal interface skill, and time management skills is a must.  

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