Technical Support Engineer I

Technical Support Engineer I

Work Location: Sunnyvale, California

Job type: Full-Time

Posted: 07-12-2021

Salary: Negotiate


Job Description

Recognize our customers and partners are the heartbeat of our business. We continuously enhance our platform and products to ensure we are leaders in driving an effortless customer experience. The Technical Support Engineering team works across all dimensions of our business on behalf of our customers. We work closely with our sales, product, development, and QA teams as passionate customer advocates. The team is responsible for the implementation and adoption of our products and the ongoing delight of our customers.

We are committed to being technical leaders in hyperconverged infrastructure and ensuring solutions are optimized for each customer use case. We committed to delivering disruptive technology solutions, and equally committed to delivering a disruptive, but elegant and effortless, user experience to our customers.

Job Responsibilities

  • Provide global customer support for customers, partners, and OEM distribution agents.
  • Coach and assist customers in the implementation and use of solutions.
  • Coach and assist customers in resolving a broad array of IT infrastructure problems including virtualization, storage, compute, and networking issues.
  • Drive customer expertise, adoption and optimization of solutions.
  • Create knowledge base articles and troubleshooting documents from customer case analysis and assessments.

Job Requirements


  • Team player with strong interpersonal skills and passion for solving customer problems.
  • Experience with VMware, VSphere, KVM, and/or MS-HyperV hypervisors. (VMWare Data Center Virtualization certification VCP6-DCV preferred).
  • Familiarity with Linux fundamentals.
  • Some experience with common Internet services and protocols such as DNS, NTP, SMTP, LDAP/AD, DHCP, and HTTP

Desired Skills:

  • Prior support of storage solutions and familiarity with deduplication, compression, snapshotting, cloning, and DR practices. Should include experience with switch, routing, and networking protocols.
  • Experience with DAS, NAS, SAN storage systems. Should include experience with switch, routing, and networking protocols including iSCSI, NFS, CIFs, and FC.
  • Experience deploying IT infrastructure (provisioning, system configuration, monitoring, identity and access management, virtualization, compute, storage and networking)
  • 2+ years experience in virtualization administration, system administration, or storage administration role. Can include experience in development and QA.
  • Passion for continuous learning and personal growth.

Completion of a 4 year degree in computer science or similar


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