Technical Support Manager | 40HRS

Technical Support Manager

Work Location: Fremont, California 94538

Job type: Full-Time

Posted: 11-18-2024

Salary: $120k - $180k USD / Annually

Email: van@40hrs.us

Job Responsibilities

  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Manage TSD team to study existing products in order to detect flaws and inconsistencies as well as pinpoint the areas of improvement.
  • Manage TSD team and provide resources to do research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Supervise the team to ensure repair and refurbishment works are completed on time and meet customers’ specifications.
  • Acts as advisor to TSD team regarding projects, tasks, and operations.
  • Ensures projects are completed on time and within budget.
  • Ensure proper recording and closure of all issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide internal personnel training.
  • Oversees proper staff training for department members to comply ISO requirements.

 

Job Requirements

  • B/S or M/S in Computer field majors or equivalent work experiences.
  • Knowledge of management and technology of the system.
  • Good inter-department and customer communication skills.
  • Minimum 6 years of quality-related working experience.
  • Relies on extensive experience and judgment to plan and accomplish goals.

 

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