Job Responsibilities

• Familiar with a variety of the field's concepts, practices, and procedures.
• Manage TSD team to study existing products in order to detect flaws and inconsistencies as well as pinpoint the areas of improvement.
• Manage TSD team and provide resources to do research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Supervise the team to ensure repair and refurbishment works are completed on time and meet customers’ specifications.
• Acts as advisor to TSD team regarding projects, tasks, and operations.
• Ensures projects are completed on time and within budget.
• Ensure proper recording and closure of all issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide internal personnel training.
• Oversees proper staff training for department members to comply ISO requirements.

Job Requirements

• B/S or M/S in Computer field majors or equivalent work experiences.
• Knowledge of management and technology of the system.
• Good inter-department and customer communication skills.
• Minimum 6 years of quality-related working experience.
• Relies on extensive experience and judgment to plan and accomplish goals.

EEOC:

40HRS Staffing is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: 40HRS Staffing is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at 40HRS Staffing are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. 40HRS Staffing will not tolerate discrimination or harassment based on these characteristics.